CITY OF EKURHULENI URGES QUALIFYING HOUSEHOLDS TO APPLY FOR INDIGENT RELIEF PROGRAMME
BY: CHANON LECODEY MERRICKS | ONLINE EDITOR
CITY OF EKURHULENI URGES QUALIFYING HOUSEHOLDS TO APPLY FOR INDIGENT RELIEF PROGRAMME
GERMISTON, GAUTENG – The City of Ekurhuleni has called on low-income and vulnerable residents to apply for its Indigent Support Programme to ensure uninterrupted access to essential municipal services, including free basic water, electricity, and rates relief.
The municipal assistance framework is designed to alleviate financial strain on struggling households, child-headed homes, pensioners, and residents with disabilities across the metro.
Qualification Criteria
To qualify for registered indigent status, applicants must meet the following requirements:
Household Income: Combined monthly income of all adult residents must not exceed R10,478.92.
Property Value: The municipal value of the property must not exceed R1.5 million (exceptions apply for pensioners, military veterans, and persons with disabilities receiving social grants).
Account Ownership: The municipal services account must be registered in the applicant’s name.
Residency: The applicant must be a South African citizen or permanent resident holding a valid SA ID. The property must be used primarily for residential purposes and cannot be sublet.
Deemed Indigent Category
Properties valued at R600,000 or less, homes in recognized informal settlements, proclaimed townships, and qualifying tenants in City rental schemes may automatically qualify as deemed indigent.
Approved Indigent Relief Benefits
Registered indigent households receive the following monthly subsidies:
| Service | Subsidized Monthly Allowance |
| Free Basic Water | Up to 10 kilolitres |
| Free Basic Electricity | Up to 50 kilowatt-hours (kWh) |
| Free Basic Sanitation | Up to 10 kilolitres |
| Refuse Removal | 100% Free collection |
| Property Rates | 100% Exemption/Relief |
Note: Additional support, such as indigent burial assistance and municipal facility fee rebates, may be granted subject to socio-economic assessment and available municipal funds.
How to Apply and Documents Required
Relief is granted for a reviewable period of 36 months, after which beneficiaries must reapply. Applicants must visit their nearest City of Ekurhuleni Customer Care Centre (CCC) with the following documentation:
Valid South African Identity Document or proof of permanent residence.
Recent City of Ekurhuleni municipal statement or prepaid electricity token.
Sworn police affidavit confirming household socio-economic circumstances.
Proof of household income and 3 months' recent bank statements (or pension statements, where applicable).
Relevant guardianship, deceased estate, or property title/rental documents (where applicable).
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